Shipping policy
Last updated: October 28, 2026
Where we ship: North America (Canada, the United States and Mexico) and the European Union, by quote. We do not ship to other regions at this time.
Minimum order: Full cases only.
FOB terms: All exactblue.com orders are FOB our Cambridge, Ontario facility. The buyer is responsible for freight and for risk of loss once the goods are handed to the carrier. There is no free shipping on exactblue.com.
Shipping cost: Shipping is quoted individually for each order on request. Email sales@exactblue.com with your destination and the number of cases required, and we will send a freight quote. You may also arrange your own carrier or freight forwarder, in which case we will release the goods to them.
Processing time: Orders are processed within 1 to 3 business days after payment (and, where freight is quoted, after you accept the quote). Orders placed on weekends or holidays are processed the next business day. Very large orders may take longer and we will tell you if so.
Delivery estimates (after processing, from our Ontario facility; actual transit depends on the carrier and method quoted):
| Destination | Typical transit |
|---|---|
| Canada, United States and Mexico | 2 to 7 business days |
| European Union | 5 to 14 business days |
These are estimates, not guarantees. Delays can occur from carriers, weather, customs or incorrect addresses.
Temperature and handling: Test products should be stored as shown on their labels. Do not leave packages in extreme heat or freezing conditions.
Tracking: A tracking number is emailed once your order ships.
Customs, duties and taxes: International orders may be subject to duties, taxes and brokerage fees set by the destination country. These are the buyer's responsibility.
Incorrect address: Please check your address before ordering. If an order is returned to us because of an incorrect or incomplete address, we will contact you, and reshipping costs are paid by the buyer.
Damaged, lost or missing parcels: Email support@exactblue.com within 14 days of the delivery date (or expected date for lost parcels) with your order number and photos of any damage. Because shipments are FOB, claims for loss or damage in transit are made by the buyer with the carrier; we will assist with documentation and will replace any product found defective on arrival. Please keep all packaging.
Questions and freight quotes: sales@exactblue.com